Return / Refund Policy

We offer free and hassle-free returns and exchange with no questions asked. You have 15 days from the date of delivery to send us the return/ exchange request email to us. Kindly proceed to send the product back to our store after we accept your return/exchange request. We will not be able to assist you with any information regarding returns or exchanges on Instagram DM or any other email or contact number apart from the one mentioned on this page. nekastore.in@gmail.com

*Ensure that the following address is securely pasted on the return package along with your Full Name and Order ID*

NEKA Store
C/O S.L. Creation
20/24 Prayagji Vrindavan Society,4th floor, Shop no. 47,Old Hanuman Lane, KalbadeviMumbai - 400 002

Phone Number: +91 9892136332

Please note:

  • WE CANNOT ARRANGE A RETURN PICKUP FOR YOU UNLESS YOU HAVE RECEIVED A DAMAGED OR WRONG PRODUCT.

  • Products purchased during ANY SALE are NON-REFUNDABLE. You can only exchange it with some other product or ask for a coupon code of the same value you have paid.

  • In case of return, the to-and-fro courier cost will be borne by you. In case of refunds we shall refund the total amount paid for the products within 20 working days, after we receive the product to our store and no shipping charges if any.

  • In exchange, we shall provide you with a unique code once we receive the order back at our store. We shall only provide the value paid for the product returned and not any shipping if applicable. This process can take up to 20 working days upon receiving your order back at our store.

  • Kindly allow 10 days from the delivery date for the returns to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

  • Please return your products unused in the same condition as you received them. If the products are found to be used or damaged we will not be able to refund your money or help you with exchange.

  • Feel free to get in touch with us if you have any doubts or you want further assistance by emailing us at nekastore.bags@gmail.com or sending us a message on WhatsApp at +91 9892136332. All your queries will be solved between

  • Monday-Saturday, 10:30 am - 5:00 pm. All pending queries will be solved the next day. 

  • We do not work on SUNDAY or National Holidays.

  • WE CANNOT HELP YOU ON INSTAGRAM DM OR FACEBOOK MESSAGE for all order-related queries. kindly Whatsapp us or email us with your query.  

  • We request you to keep all your communication with us either on email, or on WhatsApp for all your order-related queries.

  • Cancellations will only be possible till the order has not been dispatched from our warehouse.

  • If you purchase from a retail store or 3rd party website other than www.nekastore.in, the inquiry must be made directly through that retailer.

For Exchange/ Return, kindly email us and we shall respond to you in the next 48 working hours. Happy shopping!

Neka Store is a lifestyle accessory brand based in Mumbai, Maharashtra, INDIA. We make, Handbags, Box Bags, Jacquard Bags, Tote Bags, Sling Bags, Duffle Bags, Travel Bags, Two-Pocket Jacquard Bags, Cross Body Bags, Backpack, Wallets & Compact Wallets, Baguette Bags, Fearless and Bold Handbags, Pouches, Laptop Bags & Sleeves, Sunglasses Cases & Passport Covers. You can also check out our exclusive collections like Crochet Bags, Jute bags and Macrame Bags. Our products are handcrafted by local artisans from the finest weaves of cotton and jute. The products are designed keeping in mind the aesthetics and versatility that lie in cotton & jute and the fine woven textures we have inherited with. Many people also choose our products for gifts for Weddings, Anniversaries, Diwali, Holi, Christmas, New Year, Karwa Chauth, Valentine's Day, and Women's Day. We use minimal vegan leather instead of animal leather.